Authenticate Your Domain
Authenticate your domain to send emails from your own email addresses and improve deliverability.
Why Authentication is Required
Until your domain is authenticated, emails sent from your custom domain will fail with:
550 The from address does not match a verified Sender Identity.
Before You Begin
Make sure you have the following before starting the setup.
Access to DNS Management
You'll need to add DNS records to your domain's zone.
Domain Registrar Login
Login credentials for wherever your domain is registered.
Administrator Permission
Permission to edit DNS records for your organization.
Commonly used DNS providers
Step-by-Step Guide
Open DNS Management
Log in to your domain registrar or DNS host and find the DNS settings for your domain. Depending on the provider, this may be labeled differently:
Add the DNS Records
To authenticate your domain, you must add the DNS records provided in platform domain authentication page to your domain's DNS settings.
Your DNS records are generated specifically for your domain and are displayed in platform domain authentication page. Create all of the records exactly as they appear.
Do not modify the record type, host/name, or value. Even a small change may cause domain verification to fail.
DNS record fields
| Field | Description |
|---|---|
| Type | The DNS record type (such as CNAME or TXT). |
| Host / Name | The hostname where the DNS record should be created. |
| Value / Points To | The destination or value that the DNS record should point to. |
Before Saving
- Copy each record exactly as displayed.
- Add every required DNS record to your DNS provider.
- Do not remove or alter any existing DNS records unless you are certain they should be replaced.
- If a record with the same Host/Name already exists, update it only if instructed, or remove any conflicting duplicate.
- Save your DNS changes after adding all required records.
The DNS records shown in website are unique to your domain. They will be different for every customer.
Save DNS Records
Save your changes. DNS records need time to propagate across the internet before they can be verified.
Verify Domain
Click Verify Domain from our website in the domain Authentication page.
DNS Provider Tips
Cloudflare
Cloudflare proxies records by default, which breaks email authentication.
Set every record added above to DNS Only (gray cloud), not Proxied (orange cloud).
GoDaddy
GoDaddy automatically appends your domain to the Host field.
Enter only em2514, not em2514.yourdomain.com.
Namecheap
In Advanced DNS, add a new CNAME record and use the Host exactly as given, for example:
Host: s1._domainkey
Route53
When adding the records above in Route53:
Create a standard CNAME/TXT record type instead of an Alias record.
Troubleshooting
Verification Failed
If verification fails, it's usually one of the following:
DNS propagation can take up to 48 hours in rare cases, even though most changes apply within 30 minutes. If it's been longer than 48 hours, double-check the records were saved at the correct DNS provider.